We want you to be confident ordering Blackbird. Here's how refunds work.
Refunds are handled by request. To request a refund, email blackbirdlabs@yahoo.com with your order number and the reason for your request. We review every request individually and aim to respond as quickly as possible.
Because Blackbird is a limited first-run pre-order, we ask that you order intentionally. Before your unit ships, you may submit a refund request by email. Refund requests are reviewed individually. We generally approve requests involving genuine personal circumstances or if we are unable to meet our estimated shipping timeline. Submitting a request does not guarantee a refund except where required by applicable law or under our FCC guarantee below.
If the Blackbird device does not complete FCC equipment authorization and therefore cannot be shipped, you will receive a full, automatic refund. No request needed.
If your device arrives damaged or defective, contact us at blackbirdlabs@yahoo.com within 14 days of delivery and include photos. Once the issue is confirmed upon review, we will determine the appropriate resolution, which may include repair, replacement, or a refund.
Damage caused by misuse, accidents, drops, water, unauthorized modification, or normal wear is not covered. We reserve the right to decline claims where the unit has been damaged by the customer, altered, or where the claim cannot be reasonably verified. This does not limit any rights you may have under applicable consumer protection laws.
Approved refunds are issued to the original payment method. Processing times depend on your bank or payment provider. Approved replacements will be shipped as soon as reasonably possible following review.